Short Course in Customer Service (Units are at Level 3) – Canterbury

Ixion Training
September 5, 2017 @ 9:30 am – 4:30 pm
Canterbury (Exact Event Location TBC)

FREE Short Course in Customer Service (Units are at Level 3) training.

No prior qualifications needed.

Fully Funded skills training by the European Union Social Funds and delivered by Ixion & the Skills Funding Agency.

3 day courses means: (First week Day 1 and then 2 consecutive days the following week).

Venue TBC Canterbury:
5th, 12th & 19th September

•Employers with 1 to 249 Staff.
•Check if where you work is eligible: Check Postcode

Please expect to hear from Ixion to finalise your registration.

Customer service excellence is vital for the continued growth and success of your business. By leading your staff through excellent customer service skills and supporting staff to communicate effectively with customers you will equip them with the skills and know how to drive customer loyalty. Our training can support you to have a direct impact on where your customers choose to spend their money.

The course will secure you EDEXCEL accredited training in the following units (at Level 3):
•Organise and deliver customer service
•Understand the customer service environment
•Understand customers and customer retention

With the following being covered in the above three units:
•Understanding customer service delivery
•Communicating with customers
•Managing customer complaints
•Understanding how to support customer service improvements
•Understanding how to handle customer problems
•Social media in customer service delivery

We’ll provide qualified trainers, refreshments and lunch together with the expertise and insights required to raise your customer service levels. You will benefit from increased skills, will achieve a qualification and your customers will benefit from an improved customer interaction.

It is available to you if:
•You work for, or are a company who have employee’s who work in Kent, Essex & East Sussex areas
•The company has between 1 and 249 employees. You or the company employees going on our courses are aged at least 16yrs of age
•You the learner are a UK or EU national and have a right to work in the UK
•Courses are open to all staff that are required by their organisation to undertake a role related to growing the business and who require further skills development

If the above criteria are all met there will be no charge for the course to you as the employee or employer
This registration will confirm your registration for attendance of all 3 days on this course.

Book Now

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply