FAQs

Below are the answers to common questions from our community.

What is StartMyBiz (SMB) and GrowMyBiz (GMB)?

StartMyBiz and GrowMyBiz is a partnership of various organisations in the Canterbury district including Kent County Council, University of Kent, Canterbury Christchurch University, Canterbury College and Canterbury for Business which is co-ordinated by the Business and Regeneration team at Canterbury City Council. The team is committed to supporting local entrepreneurs start and grow their businesses into successful enterprises which contribute to making the district an exciting, fun and interesting place to live, work and visit.

At StartMyBiz we offer personal and friendly support to point you in the right direction when it comes to starting your own business.

When you’re ready to grow your start-up into a majorly successful business, GrowMyBiz can guide you through the available options such as finding new business partners, franchising, selling online, increasing your product range, product licensing and expanding into new domestic and global markets.

What resources do we have to help your business?

As a non-profit organisation, we work for you. Our growing network of business experts, workshops, seminars and mentors will help you get your business started or help you grow your already established business. You can also go straight to the Business Support Directory,which has a section especially for Start-ups. Find out how to create a business plan or how to expand your markets and grow your product lines.

How will my business benefit from joining our community?

The vast majority of our events are free and where we can’t provide them for free they are subsidised to make them as affordable as possible for you. You will be connected to hundreds of other entrepreneurs in the local area who all support one another through our network. You can also take advantage of the Advice Forum for specialist advice from experienced business people in the local community who can offer expert advice on how to write a business plan or how to plan your growth strategy.

How much does it cost to join?

It is free to become a member of SMB and GMB.  Simply contact us on 01227 862 532 or email us to register today.

What is the Business Support Directory?

Our Business Support Directory helps you search more quickly and efficiently for the information that is most valuable and relevant to you by filtering and categorising online business information, schemes and initiatives to help you grow your business.

What is the mentoring service?

Mentors are entrepreneurs or successful business people with extensive business knowledge and practical experience in growing a business, who can provide you with invaluable advice to make your own business journey easier, faster and more profitable. Our mentors have volunteered to assist you so take advantage of their expertise. Read more about our mentors.

What is Boot Camp?

Our annual Boot Camp is a week-long event held over Global Entrepreneurship Week (GEW) incorporating workshops, seminars, networking events and the infamous Pitching Den. It’s carefully designed to help you focus on your business goals and work out a clear plan to achieve them. You can attend all the events or just choose a few that you feel are most relevant to succeeding in your current business goals.

Privacy and cookies policy

Information that you provide to Canterbury City Council via this website may be used for statistical analysis but it will not be used in a way that enables you to be identified. For example, we may keep emails sent to for a period of time so we are able to monitor the number of emails we receive. None of the personal information in these emails will be used once the initial enquiry has been dealt with.

Information on this website

The information contained in this website is for general information purposes only. The information is sourced by Canterbury City Council Business and Regeneration Team and while we endeavour to keep the information up to date and correct, errors and omissions may occur from time to time and we are not able to guarantee the accuracy or completeness of the information.  We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will Canterbury City Council be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or associated services, nor will we be liable for any losses arising out of any event or events beyond our reasonable control.

Through this website you are able to link to other websites which are not under the control of Canterbury City Council. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. We will not be liable for any business, special, indirect or consequential loss or damage arising out of the use of any other websites not under Canterbury City Council’s control.

Every effort is made to keep the website up and running smoothly, however, Canterbury City Council takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control or that the material on it is kept up-to-date.  

We will not be liable to you in respect of any loss or corruption of any data, database or software arising from the use of this website.

The information on this server is subject to change without notice and does not represent a commitment on the part of Canterbury City Council in the future.

How will we use your personal information?

We are committed to protecting your personal information when you are using our SMB and GMB services. We want our website and services to be safe and enjoyable for our visitors and members. This Privacy Policy relates to our use of any personal information you provide to us via phone or text, email, via this website, by mobile device or in letters or correspondence. Whenever you provide us with personal information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (“data protection laws”).

Information that you provide to Canterbury City council via this website may be used for statistical analysis but it will not be used in a way that enables you to be identified. For example, we may keep emails sent to for a period of time so we are able to monitor the number of emails we receive. None of the personal information in these emails will be used once the initial enquiry has been dealt with.

 

We will use your information for the following purposes:

– To provide our services, activities or online content and to deal with your requests and enquiries.

– To provide you with information about our services, activities or online content.

– To analyse and improve the services offered by SMB and GMB.

When will we contact you?

–  In relation to any service, activity or online content you have signed up for in order to ensure that we can deliver the services to you.

– In relation to any correspondence we receive from you or any comment or feedback you make about SMB or GMB’s products or services.

– For marketing purposes where you have agreed to this such as when you sign up for our newsletter or join our community.

Will we ever share your personal information with any other party?

– We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

– Sometimes SMB and GMB use third parties to process your information on our behalf. We require these third parties to comply strictly with our instructions that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

Cookies

A new European privacy law came into force in the UK on 25 May 2011 which aims to give website users more control over the information the website collects about them.

The MyBiz website uses cookies to store information on your computer. This allows us to improve our website, and without them, parts of the site would not operate efficiently.

What is a cookie?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. They are not used to identify you personally and you can delete any cookies that your browser has stored. The cookies that we use our typically a set of randomly generated numbers.

We are not responsible for the content of websites linked to from our websites.

How does we use cookies?

This website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. SMB and GMB do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use growmybiz-canterbury.com. We do this to help make sure the site is meeting the needs of its users and to help us make improvements. Google Analytics stores information about:

– The pages you visit on growmybiz-canterbury.com and how long you spend on each page

– How you got to the site

– What you click on while you’re visiting the site

We don’t collect or store your personal information (eg your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.

Third Party Cookies in embedded content on our pages

– Please note that during your visits to the MyBiz website you may notice some cookies from a third party such as a social media site like YouTube.

– When you visit a page with content embedded from, you may be presented with cookies from these websites. SMB and GMB do not control the dissemination of these cookies.

– You should check the third party websites for more information about these.

Can I delete or remove cookies?

All recent versions of popular browsers give users a level of control over cookies. Users can set their browsers to accept or reject all/certain cookies. Users can also set their browser to prompt them each time a cookie is offered. It is possible to manage and remove cookies; you can find more information on how to do this on your browser by visiting www.aboutcookies.org.

Email

When you send us personal information via an email address listed on this website we will only use the information supplied in the email for the purpose that you gave it to us for. This usually means that we only forward your information within Canterbury City Council to officers who need to see it in order to respond to it. Each Canterbury City Council department that deals with enquiries from the website will also be subject to the council’s information management charter and data protection policy. Where we do need to contact a third party no personal information will be passed on to third parties for commercial purposes.

Please note that this website also lists some email addresses for external organisations. These are any email addresses that don’t end with ‘canterbury.gov.uk’. If you send personal information using one of these emails we can’t guarantee what will happen to your personal information.

E-Forms

When you give us personal information using an electronic form (an eform) available on this website the information you supply will only be used for the purposes stated on the form. Your email address will only be used to acknowledge receipt of your enquiry, and to follow it up if necessary. When we ask you for personal information, we will:

– Ensure you know why we need it

– Protect it and make sure nobody has access to it who shouldn’t

– Ensure you know if you have a choice about giving us information

– Make sure we don’t keep it longer than necessary

We ask that you:

– Give us accurate information

– Tell us as soon as possible of any changes

– Tell us as soon as possible if you notice mistakes in the information we hold about you.

Unsolicited paper or e-mail

You will not receive unsolicited paper or e-mail as a result of sending us any personal information using this website unless you have given us permission to do this.

Questionnaires

Although you do not have to give us questionnaire information, without it StartMyBiz/GrowMyBiz (Canterbury City Council) will be limited in understanding the services you want and how they should be delivered.

If you do complete electronic form, under the Data Protection Act 1998 the council promises to:

– Use the information you provide to prepare anonymous statistical data to improve our services.
– Only use the information you provide for research purposes.
– Not share your personal details with any other organisation.
– Keep your information safe and secure, and delete the information once we have prepared our analysis.

If you still can’t find what you’re looking for, please let us know